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Country:  Poland
City:  Warszawa

Warszawa, PL

Job Family:  Supply Chain
Job Type:  Full-time (Regular full-time employees)
Division:  Packaging Materials

Service Support Team Specialist

A workplace for a better climate

- every day


We are currently looking for a candidate for the position of:

Service Support Team Specialist, Master Data and Inventory & Trial


Service Support Team (SST) will be the backbone for data reliability and an enabler for further automation and digitalization. Main stakeholders: Customer Excellence Team, Order Fulfilment Expert, Sales Network, Master Data Managements, Logistic and others.  SST will be Centre of Expertise for all activities related to customer Master Data, export of documents & invoicing, inventory and trials area and trade finance’s technical process in accordance with global trade and banking rules.


SST will work on continuous improvement and development to meet the vision and benefits of the new operating model. The role of the SST team is to keep relevant data up to date to provide standardization, automation and improving digital services to meet customers’ expectations.



Location: Warsaw


The main responsibilities in this position are:

  • Knowledge of different supply chain models
  • Wide understanding of order fulfilment process and related master data management
  • User right maintenance 
  • Knowhow of Inventory and unit status controls
  • Know-how of using software robots to automate,  manual, data-driven activities
  • Ability to create and deploy critical decision rules and procedures needed to run order fulfilment process
  • Demonstrated ability to create visuals of data on PBI
  • Ability to structure, evaluate and analyze data in order to draw conclusions on business decisions
  • Experience of creating PowerApps is an advantage
  • Prior experience in process optimalization & improvement, automation and/or process mining


  An ideal candidate will have the following qualifications:

  • University degree or relevant work experience
  • Minimum 1 year of relevant professional experience in the area of Supply Chain/Customer Service/Order fulfilment
  • Good communication skills in both verbal and written English (min. B2), other languages are an advantage.
  • Prior experience in process optimalization & improvement, automation and/or process mining would be an asset.
  • Knowledge of IT-tools used in SST (MS Office, SAP, Fenix, PBI), Celonis would be an advantage
  • Good knowledge of Order fulfilment process
  • Good understanding of topics related to Export Documents
  • End-to-end process understanding
  • Proactive in learning new tools and driving developments
  • Understanding of operational procedures and process flows. Ability to model logical workflows and decision rules
  • Understanding of Terms of Payment and Terms of delivery


Successful candidates are offered:

  • Attractive employment conditions in an effective team work environment
  • Interesting, responsible and challenging work in international company with recognized reputation
  • Possibilities of professional development


If you recognize yourself from the description above, don’t hesitate to apply!


We reserve the right to contact selected candidates. Please include the following clause:


If you agree to the processing of your personal data in the current recruitment process, put clauses eg .:


Jeżeli wyrażasz zgodę na przetwarzanie Twoich danych osobowych w obecnym procesie rekrutacyjnym, umieść klauzule np.:

„Wyrażam zgodę na przetwarzanie danych osobowych dla potrzeb realizacji obecnego procesu rekrutacji przez Stora Enso Polska z siedzibą w Warszawie, ul. Grzybowska 87”


Jeżeli wyrażasz zgodę na przetwarzanie Twoich danych osobowych w innych procesach rekrutacyjnych niż ten, do którego aplikujesz konieczna jest Twoja dodatkowa zgoda np.:

„Wyrażam zgodę na przetwarzanie danych osobowych dla potrzeb innych prowadzonych procesów rekrutacyjnych przez Stora Enso Polska z siedzibą w Warszawie, ul. Grzybowska 87”


Stora Enso Polska z siedzibą w Warszawie, ul. Grzybowska 87 informuje, że jest Administratorem Państwa danych osobowych i że Państwa dane osobowe przetwarzane są w celach rekrutacyjnych. Przysługuje Państwu prawo dostępu do treści danych, sprostowania, usunięcia lub ograniczenia przetwarzania, prawo sprzeciwu, żądania zaprzestania przetwarzania danych a także cofnięcia zgody w dowolnym momencie oraz prawo do wniesienia skargi do organu nadzorczego. Dane mogą być udostępnione innym podmiotom w Grupie kapitałowej Stora Enso na podstawie stosownych umów oraz instytucjom upoważnionym z mocy prawa. Państwa dane nie będą podlegały profilowaniu. Podanie danych jest dobrowolne. Administrator danych nie zamierza przekazywać danych osobowych do państwa trzeciego. Dane będą przechowywane przez okres 1 roku. Po tym okresie zostaną trwale usunięte.


We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process. 

Apply now »