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Country:  Germany
City:  Düsseldorf

Düsseldorf, DE

Job Family:  Supply Chain
Job Type:  Full-time (Regular full-time employees)
Division:  Packaging Materials

Sales Coordinator

We are looking for a full time Sales Coordinator (m/w/d) for Division Packaging Materials to support our Customer Service Centre Düsseldorf.

As a Sales Coordinator for the French market, you will have an important role to build excellent relationships with our customers and to administer the orders from inquiry to delivery.  You will offer world class customer service to all our customers, so they have complete customer satisfaction.   


Your main tasks and responsibilities will be: 
•    Uphold strong customer relationships offering outstanding overall customer service
•    Manage and supervise Order fulfilment to meet our promise to customer
•    Act as a business partner and closely cooperate with Sales, Logistics, and Supply Chain teams to meet the customer promise and efficient operations.
•    Proactive problem solving and prompt communication of risks and delays when customer service or invoicing is in danger
•    Ensure prompt communication and order confirmation for the customer and timely invoicing at invoicing point according to agreed cycle.
•    Contribute on developing work procedures for Customer Service
•    Handle customer inquiries, customer order handling, delivery planning and invoicing
•    Keeping customer data (i.e. contact register), pricing and rebate agreements, including price lists up to date in Fenix and CRM
•    Customer stock control, sales planning and quota management
•    Participating in Customer visits, face to face and online with relevant Sales Manager
•    Proactive telephone sales to smaller and medium sized customers 
•    Inform Sales Manager with customer specific information (proactive and on request) 
•    Delivery planning, tracking and monitoring
•    Stock follow ups. including pre delivery and warehouse charging as appropriate
•    Customer credit note and rebate implementation in Fenix and follow
Main Success Measures 
•    To ensure every order is delivered on time, every time with complete customer satisfaction
•    Customer feedback, service claims, response time to customers
Required relevant experience, skills and competencies 
•    Process and application skills
•    Good communicator both spoken and written French, English and German
•    Good relationship builder with customers and Sales Managers
•    Proactive at offering end to end service to all customers
•    Offer world class customer service to all customers
•    Accurate
•    Desire to go above and beyond for customer satisfaction
Personal skills 
•    Service minded and good team player
•    Flexible
•    Keen to expand knowledge – always learning
•    Ability to multitask and meet tight deadlines
•    Minimum 3 years of relevant professional experience in the areas of Customer Fulfilment
•    Fenix knowledge an advantage in addition to customer service skills both written and spoken.
•    Decisions necessary to fulfil customer orders except the decisions of price, terms of payment or other commercial matters
In addition to CSC team, key partners are:
•    Customers
•    Sales Mangers
•    Supply Chain
•    SE Logistics

Additional Information 
Please submit your application and covering letter in German or English via our recruitment system by 31st August 2022. Hiring manager, Elefterios Konialidis, will be happy to answer your questions about this position. We accept applications submitted only through our recruitment system.

The ambition of Packaging Materials division is to be a global leader in circular economy with our high-quality renewable packaging materials based on both virgin and recycled fiber.

Addressing the needs of today’s eco-conscious consumers, we help customers and brand owners to find the best material for their packaging and to replace fossil-based materials with low carbon footprint, renewable and recyclable alternatives. A wide selection of barrier coatings enables the design and optimization of packaging for various demanding consumer and industrial packaging end uses.


We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process. 

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