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Country:  Germany
City:  Düsseldorf

Düsseldorf, DE

Job Family:  Supply Chain
Job Type:  Temporary
Division:  Packaging Materials

Sales Coordinator

The ambition of Packaging Materials division is to be a global leader in circular economy with our high-quality renewable packaging materials based on both virgin and recycled fiber. Addressing the needs of today’s eco-conscious consumers, we help customers and brand owners to find the best material for their packaging and to replace fossil-based materials with carbon footprint, renewable and recyclable alternatives. A wide selection of barrier coatings enables the design and optimization of packaging for various demanding consumer and industrial packaging end uses.
We are looking for a team member in our Customer Service Center in Düsseldorf.
Customer fulfilment organization wants to be preferred partner for our customers as it is so easy to do business with us. Sales Coordinator has important role to build excellent relationship with the customers and to admin orders from Inquiry to delivery, offering world class customer service for complete customer satisfaction.

Main responsibilities
Inquiry and Order processing from inquiry to delivery, ensuring all the desk work is covered, to customer complete satisfaction
• Uphold strong customer relationships offering outstanding overall customer service
• Manage and supervise Order fulfilment to meet our promise to customer
• Act as a business partner and closely cooperate with Sales, Logistics, and Supply Chain teams to meet the customer promise and efficient operations.
• Proactive problem solving and prompt communication of risks and delays when customer service or invoicing is in danger
• Ensure prompt communication and order confirmation for the customer and timely invoicing at invoicing point according to agreed cycle.
• Contribute on developing work procedures for Customer Service


Key tasks
• Handle customer inquiries
• Customer order handling, delivery planning and invoicing
• Customer phone call handling including relationship building
• Customer payment and credit limit monitoring
• Keeping customer data (i.e. contact register), pricing and rebate agreements, including price lists up to date in Fenix and CRM
• BDS and CRM data continual updating
• Customer stock control, sales planning and quota management
• Participating in customer satisfaction surveys
• Participating in Customer visits, face to face and online with relevant Sales Manager
• Operative reporting
• Proactive telephone sales to smaller and medium sized customers
• Administrative support to assigned Sales Managers and TCS Managers
• Inform Sales Manager with customer specific information (proactive and on request)
• Delivery planning, tracking and monitoring
• Stock follow ups. Including pre delivery and warehouse charging as appropriate
• Customer credit note and rebate implementation in Fenix and follow up
• Covering for other Team member when on holiday or out of the business

Main Success Measures
• To ensure every order is delivered on time, every time with complete customer satisfaction.
• Customer feedback, OTIF, Service claims, Response time to customers.


Required relevant experience, skills and competencies
Process and application skills:

• Good communicator both spoken and written German and English
• Good relationship builder with customers and Sales Managers
• Proactive at offering end to end service to all customers
• Offer world class customer service to all customers
• Accurate
• Attention to detail
• Desire to go above and beyond for customer satisfaction


Personal skills:
• Service minded and good team player
• Flexible
• Keen to expand knowledge – always learning
• Proactive attitude, ability to analyze information, take initiatives and make decisions
• Ability to multitask and meet tight deadlines
• Good communication skills and ability to create confidence-inspiring business relationships




Commercial or technical university degree or minimum 3 years of relevant professional experience in the areas of Customer Fulfilment

Language skills:
Fluent in written and spoken German and English, other language skills are an advantage

Work experience:
Fenix knowledge an advantage in addition to customer service skills both written and spoken.
Decisions necessary to fulfil customer orders except the decisions of price, terms of payment or other commercial matters.
In addition to CSC team, key partners are
• Customers
• Sales Mangers
• Supply Chain
• SE Logistics


We offer you a meaningful temporary job as part of an engaging international team located in Düsseldorf.

For more information about the position pls contact:
Elefterios Konialidis, CSC Manager, email: elefterios.konialidis@storaenso.com


Got interested?
Please apply online



We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process. 

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