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Country:  United States
City:  Alpharetta

Alpharetta, US

Job Family:  Supply Chain
Job Type:  Full-time (Regular full-time employees)
Division:  Wood Products

Customer Service Coordinator

We are looking for a Customer Service Coordinator, Sales Distribution Unit to join a dynamic team of experienced distribution and sales professionals in Alpharetta GA, USA.  You will be working for Division Wood Products and you will report directly to Area Sales Director, US, Wood Products.  This is a new position that will be offered on a permanent local contract only. 
Our vision is to maintain and further develop our position as a high-quality supplier of European softwoods in the US market by providing a wide range of products, just-in-time delivery within 48 hours and My Supply online ordering.
As a Customer Service Coordinator within Sales network DU, you will have an important role to build excellent relationships with our customers, Sales Managers, Warehouses and carriers. You will offer a world class customer service to all our customers so they will have complete customer satisfaction.
What we offer
With our values, “Lead and Do what’s right”, we endeavor to set an example in all aspects of our business as well as sustainability. We dare to take the initiative and constantly ask ourselves what more can we do, what can we do better. This is an excellent opportunity for you to be a part of the journey Stora Enso is on – transforming from a traditional forest industry company, into a renewable materials growth company – an industry with great potential driven by global megatrends. You will be working in an encouraging environment and we will provide you the help and training that you need. This role will give you an opportunity to grow as a professional and get to apply and broaden what you already know. 
Your Main Tasks and Responsibilities will be: 

  • Daily communication with customers, sales managers, warehouses & carriers
  • Assist sales team with order entry and inquiries
  • Coordinate deliveries with external carriers and follow-up
  • Daily invoicing and crediting
  • Maintain Excel spreadsheets with inbound and outbound products
  • Assist other team members as needed
  • Monitor customer deliveries and open orders
  • Assisting Sales Manager with customer related tasks
  • Monitor office supply needs 
  • Maintain minimal filing system

In order to succeed in this role, you will have:

  • 2 – 4-year University Diploma
  • Minimum of two-years work related experience
  • Proficiency with MS Office (Excel, Word, PowerPoint, Outlook)
  • Good oral and written communication and interpersonal skills
  • Positive, proactive and customer focused attitude
  • Ability to quickly analyze situations and problem solve


Who are we?

Part of the bio economy, Stora Enso is a leading provider of renewable solutions in packaging, biomaterials, wooden constructions and paper globally. Our customers include packaging producers, brand owners, paper and board producers, publishers, retailers, print houses, converters, and joinery and construction companies.  


We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. Our materials are renewable, reusable and recyclable, and form the building blocks for a range of innovative solutions that can help replace products based on fossil fuels and other non-renewable materials.  


See our film: https://www.youtube.com/user/storaenso

Got interested?
Please submit your application (in English) via our recruitment system latest by 12 December 2021. Hiring manager Brent Saunders will be happy to answer your questions about the position, brent.saunders@storaenso.com. Other questions can be directed to the HR Business Partner, Nicolas Pinnoy, nicolas.pinnoy@storaenso.com 


We accept applications submitted only through our recruitment system, and written in English.


The Wood Products Division is a leading provider of innovative wood-based solutions. The product range covers applications for construction, the window and door industry, as well as for the packaging and decoration industries. Pellets provide a sustainable solution for heating. The offering includes service concepts such as Building Solutions and e-business. Our solutions meet strict requirements regarding safety, quality, design and sustainability.


More about Wood Products: https://www.storaenso.com/en/products/wood-products


Our fibre-based materials are renewable, recyclable and fossil free. Our solutions offer low-carbon alternatives to products based on finite resources. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow.


We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.

Based on the location and level of the position the normal recruitment process could in addition entail, video interview, aptitude tests, and pre-employment actions such as; background checks, references, health check-up and drug test as part of the final stages. You will be informed to what is applicable to the role during the recruitment process. 

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta

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